CONTACT US

Our Customer Service is available 24/7 by email. Our team aims to respond to all inquiries within 5 hours.

Call us: +31 6 36 53 47 89

Reach us by email at: info@etoilethelabel.com

Étoile the Label is based in the Netherlands

Robert Kochlaan 562, 2035BS, Haarlem, The Netherlands

Chamber of Commerce (KvK): 42151307

VAT Number: NL005537169B78

FREQUENTLY ASKED QUESTIONS

Do You Offer Free Shipping?

Yes! We offer free shipping on all orders. There are no additional shipping charges, so the price you see is the price you pay.
How Long Does Shipping Take?

At Valerive, efficiency is our top priority.

All orders placed before 11:00 PM (CET/CEST) are dispatched from our warehouse within 1-2 days Once shipped, delivery typically takes 6-8 business days.
Do The Pieces Run True To Size?

Our dresses are designed for a figure-enhancing fit, but sizing may vary slightly depending on the fabric and style. To ensure the perfect fit, please refer to our Size Guide on each product page.

If you're between sizes, consider:

  • For fitted dresses with minimal stretch, opt for the larger size for a comfortable fit.
  • For dresses with stretch fabric, you may size down for a more sculpted look.

Still unsure? Our customer support team is happy to help you find the ideal size!
Are The Dresses Lined Or Sheer?

Our dresses are made from premium fabrics with designs that provide a flawless fit. Most styles come fully lined for added coverage, but certain fabrics like chiffon or lace may have intentional sheer details for a more elegant and sultry look.
How Do I Return An Item?

If you accidentally ordered the wrong size or item, don’t worry — we’ve got you covered.

Email us at support@valerive.com and our team will guide you through the next steps.
How Quickly Do You Respond to Emails?

Our Customer Service is available 24/7 by email. Our team aims to respond to all inquiries within 5 hours.